Tip of the Week: Being Courteous and Professional with a Mobile Device

With how business is conducted today, the capability of your workforce to stay connected while mobile is important. However, it can be equally important that this connectivity doesn’t come at the cost of their manners. Let’s go over a few ways to be more polite as you work remotely using a mobile device.

Sometimes, Your Calls Can Wait

We’ve all been there: in the middle of a commute, a work-related call comes in. While many might be tempted to take the call then and there, it is often best to delegate it to voicemail and promptly return it once you reach your destination. Why?

Simple, to do otherwise could potentially distract you, creating a safety risk for yourself and others. In addition, you might make a wrong turn or miss your stop and further inconvenience those you are working with as a result. As important as diligence and productivity are, safety should always be prioritized.

Be Aware of Your Surroundings

One undeniable aspect of mobile communications is that people inherently assume that you are always available to have a conversation with them. If you are, this isn’t so much of a problem, but there is always the chance that taking a phone call would be rude to those you are around. If you must answer a call, do your best to step away from those you are around so you can devote your full attention to your caller, and keep the call as short as politeness allows.

On That Note, Don’t Text When Inappropriate

While one might assume that you would know this, based on simple politeness, the pressure of work might push people to try and hold multiple conversations at once. Keep your manners in mind and resist this temptation, devoting your attention to the person addressing you directly.

Establish a Good Connection

Noth…can…rupt...a nversati…ke a poor c…ection.

Let’s try that again. As was just demonstrated, nothing can interrupt a conversation like a poor connection. If your calls are being dropped or your messages aren’t going through, reconsider where you are and correct it if possible. If you cannot, let everyone else on the call know about it and offer them the chance to postpone the call until your connection is better.

Return Calls Promptly

Don’t let any missed calls sit without any interaction for too long, whether it’s with a quick response or even an outgoing voicemail message outlining your availability followed by a timely call back. Make sure you keep this voicemail message up to date, as well.

Of course, your mobile device is just one part of your communication infrastructure. Lean on Directive for assistance in handling the entire thing. Learn more about how our managed services can benefit your professional communications by calling 607.433.2200.