What Our Clients Say

Our new Working Solutions website is visually appealing, with added functionality to better serve our customers. The Joomla back-end is easy to use and provides extensive control (the other websites Directive has designed for us uses it too). For this project, Directive also worked directly with our 3rd party vendor to migrate a custom solution from our old website. And Directive is always very responsive to changes and support issues. I absolutely recommend Directive! This is the 3rd website they have designed for us, and we couldn’t be happier with the end result. Thanks a lot to Jared and his team for prompt replies and support with issues that we ran into during launch.

Latham Homes would like to take an opportunity to share our experience with Directive, this was our second time working with them and our second web site with them. From start to finish we have always had a very positive experience. We would also like to say a big thank you to Jared Myers for always taking the time to explain everting very thoroughly and keeping us in the loop through the build and after the launch of our new web site. After launch training has been fun & informative, again Jared Myers has been very patient while teaching the new material. All staff at directive for over ten years now have always been friendly and professional. Latham homes highly recommends Directive

Today marks the 5th Anniversary of our company, and I would like to take a moment during this celebration to stop and say THANK YOU to you and the whole team at Directive for being such a valuable partner and tremendous part of our company. Without the consistent dedication of your fantastic team, we would never have been this successful. Your passion, support, and commitment have helped us soar to new heights and we could not be more proud to be partnered with you!

I am happy to provide a testimonial for Directive. I feel they did a fantastic job constructing my new website. The new website looks modern, is very responsive , and includes all that I requested. I am most impressed by their patience and willingness to listen to my criticism and opinions as the website was being prepared so that the final product is a site that I am very happy with and proud to let the world view.

Directive has provided our company with outstanding IT support for many years. Their staff is top notch, and they provide many services ranging from Systems Administration to Web Site building and design. I would recommend Directive’s services to anyone!

It's really been a good experience so far working with you guys. We have a new customer from SEO, we almost have two. Is all the other content and all the other services, like social media, the blogging, and thinks like that, the stuff you guys are doing routinely, does that offer credibility to who we are as an organization when people do find it? 100% yes. I think it's been great so far and I think you guys have been great to work with.

 

 

The website has been great. We get a lot of compliments on the website.We've been very happy. Once we got it going, it was great to work with theteam. The newsletters work for us and is a good price for what you get.

The employees at Directive are top notch! I’ve never had better customer service. They are courteous, helpful, and prompt, whether they’re giving guidance or fixing an issue themselves. The design of the site is just beautiful, and Joomla gets easier to use with every training session--I always learn something new and valuable. Directive is a great company to work with!

I wanted to take the time to extend well earned praise for Stephanie Algiere. She literally walked through every step of configuring, formatting, tracking, importing contacts and launching our first robust email marketing campaign. As you well know, the task has many stages and a mistake at any turn can render the campaign a failure. Stephanie was absolutely diligent in not only making sure every step was properly executed, but also in making sure I understood what she was doing and why. This is the type of service that sets your company apart from the competition by adding excellent value to your clients. Thank you so much!

Shannon did a spectacular job on my new MSP website! The website looks great. I was very impressed with the results and her attention to every detail. She took the time to listen to my needs and created a great design that was exactly what we were looking for. It was very professional, a great value, it was well presented, and it looks fantastic. It was very easy!

I was very pleased with the team, the website, and the process. My expectations were exceeded! Thanks!

I truly appreciate all of the hard work that Shannon and the rest of the Directive team have invested to get us to this point.  Shannon's done a great job managing the project and dealing with all of my ideas and requests and keeping us on track for a great result!  I gladly recommend Directive to all of my peers because I’m confident that they will receive the same great results that I’ve received time after time.

 

I know I have not been the easiest person / client-but the littlest touches make a difference!! From the "soft" launch of our new website---we have received numerous accolades concerning the new website-its informative-easy to navigate---educational-positions us as a trusted advisor--- and the social media updates as of late have been a hit and won our firm a new MSP client!! AND-to top all things off---the cookies-OH MY WORD---HAPPY DANCE---!!!! Thank you guys so much for everything !!! Very TOP NOTCH!! My staff and I look forward to a long term relationship with you --- Thank You-Your package from Christies was a NICE touch---and no my word DELICIOUS!!! Thank You!!!

Directive has responded to our every need and we are beyond excited to continue work with them. They did an excellent job with our website in a timely matter. We really liked how Directive was able to organize our page into a pleasant, user-friendly experience that our customers are happy with. It's easier to use and appealing to the eye.

I would recommend Directive because of the quality work they do and the time they do it in. They bend over backwards to answer your questions and put together amazing work.

I have had the opportunity to work with Michael Casta over the past few weeks on issues we encountered with our website. Michael has performed exceptional customer service and is quick to assist in resolving the issue at hand. Thanks Michael!!!!

Rare that we find professional talent “A –Team” partners.. I am picky and I know good work and professionalism when I experience it. You run a great ship with talent Chris.

“We really like how easy it is to keep our site lively and updated by being able to make changes ourselves. The blog has been a great source of content for our social media campaigns and its getting good traffic. We are already seeing an uptick in return visitors, which is a goal that we had in the beginning and we knew that compelling content was a key.”

Working with Directive has been a delight. They are always available and go out of their way to help us.

Their customer care is second to none and I would highly recommend them.

Big shout out to Chris Chase and the JoomConnect team, you guys rocked it for us - thanks again, their work, our love -> www.asciievents.com

I trust your advice and you folks treat us like we are your only customer. We like that a lot. I am also impressed by your vision and how you are always working to improve your business. Thanks loads...

The people at Directive are very down to earth, knowledgeable, and we felt secure that they would handle and take care of everything for us. You've been there when we've needed you, quick response.

Just wanted to say "thank you" for all of your help and hard work. I think the TeleVantage system is great and it wouldn't have been possible without all the time and energy you guys have put in it.

Thanks again and have a great day!

Why we chose Directive? Professional expertise and the Chases seemed genuinely interested in helping our organization succeed. From day one Directive worked to help ease costs to help our not-for-profit budget.

Even though we're a small-ish not-for-profit Human Services organization, you've always treated us like a Fortune 500 client. The speedy, friendly service, the cutting-edge technology . . . we'd be lost on the Net without Directive!

Once upon a time….

We were located in an old creamery building, (4,800 sf) in Trout Creek, New York, and had several computer experts from different organizations help us with our company computers and software issues. It seemed that we were continually paying invoices for the same repairs and other issues over and over again with no end in site. Of course we had very little knowledge on exactly how computers worked, so we had to depend on others.

Finally, I decided to shop the yellow pages in the Oneonta phone book. I called several computer support businesses and got their voicemail, busy signal or a “no longer in service” message. Directive responded immediately and it ended up being the best decision we made for our company communication needs. What a relief.

Directive rewired everything and had all our computers up and running in no time. After an invoice was paid we didn’t have to worry about “How many times are we going to pay to resolve the same issues?”. Once!

In the fall of 2001, we built a new 12,000 sf building located in Bainbridge, New York. Directive installed our entire computer network, 12 pc workstations and server. They also wired drops from the shop pc, to 17 CNC turning and milling machines, for writing and downloading machining programs.

They also designed a special communications room that houses our server and pc supplies under climate controlled conditions. Because we use Road Runner, Directive can fix most problems instantly without waiting for them to drive 35 – 40 miles, when they have the time.

They understand that businesses cannot be put on hold. They’re response time is remarkable. Each time we contact them we feel as though we have a personal Solutions Integrator standing by just for us.

With their competitive prices and personal attention we need not look elsewhere.

Thank you Chris, Charlotte and the team for your outstanding support of our business needs!

If anyone would like to speak to me personally about Directive, please feel free to contact me.

We originally chose Directive for their professionalism and expertise in a cost-effective package. Today was a wonderful example of all that and more.

I want to thank you in general and Charlie specifically for his assistance today. He helped us with a number of items that will have some far-reaching implications; this all with a smile and expertise. Even when we threw something at him he wasn't expecting he took the ball and ran...again with a great deal of willingness and expertise. Thank you so very much!

The gang at Directive were great to work with. They took our few ideas for an e-commerce website and turned them into site that we are very proud to have our name on. Their work was prompt and extremely professional. Directive made our leap from web presence to e-commerce painless, simple and fast. I would highly recommend Directive to anyone contemplating an e-commerce website.

We have provided a customer portal to our clients for many years now and we have always struggled with keeping the frontend (customer portal) synchronized to the backend (Ticketing system).

 

ConnectWise does a great job at providing a basic customer portal solution, but we wanted to offer more rich content to our clients without having multiple logins.

 

JoomConnect allows us to seamlessly integrate our existing CMS (Joomla) website with our ConnectWise database in about 10 minutes. Now when a new customer logs in they have access to everything they need to run their business and get the support they need.

Imagine this: It's 1:30am. The Hotel we are at said they have internet but it wasn't working. We called Directive at 1:30am, someone answered the phone on the second ring, diagnosed the laptop which was good. Then called the ISP for the hotel and determined the switch was down for our room. Directive didn't stop there, they called the hotel got us a new room AND a discount on the room for the trouble.

That’s going above and beyond. Thank you.

Chris and Directive are helping us grow...

Directive Has been great to us and fixing our problems in the technology world with a small business. Can't wait to see what they come up with next to make work easier!

Chris has taken our Chamber Nation program and perfected for his clients. Directive is an amazing company with fully committed staff, outstanding service and willingness to go beyond the call of duty. I've been truly impressed with Chris's company and his leadership.

Chris Chase is the "Guru" of the new social media movement don't miss out on getting your client community strategy right get Directive involved in your marketing NOW!

“I hired Chris to redesign our company website, and integrate our backend database with our website. I have since sent several of my clients over to Chris' company.
Their work is outstanding, and reasonably priced. They often go above and beyond in helping clients.”

Chris and his team are some of the hardest working and consistently superb people I've dealt with in this industry. They have a streamlined infrastructure allowing them to cover all bases and produce excellent results. They know the hardware, the software, the programming, and the lifecycle. His investment in his company has positioned them for continued growth without sacrificing customer service in any way. Directive is the only company I would consider for my development and support needs.

Chris has the rare ability to be both visionary and pragmatic. He and his team have identified an excellent opportunity in creating JoomConnect. They've worked closely with users and potential users to identify ways to make JoomConnect even more powerful. JoomConnect will be a real asset for all types of companies looking to effectively integrate their web presence into their operations.

Back in October we at Linkatech were looking for a intelligent way to link our Joomla-based website to ConnectWise. That is when we discovered the Directive website and Chris Chase. Once we had done a little research into JoomConnect it was clear that we had made contact with the right company and the right team. Since October we have had the pleasure of working with Chris and his crew on a super exciting new way to connect to our customers using social media management and the Ultimate Social Media Rig (USMR). We have attended the Connectwise TV broadcast recently, and also have listened to his recent interview on AM 1300 KSET Geek Free Radio; both of which just added fuel to the already massive inferno of excitement.

This morning we had a conference call with Chris to further our understanding of the USMR and to add to our current initiatives involving social media management and the Managed Services community. It is clear to Linkatech that if you plan to gain market dominance using Social Networking you must learn more about the USMR. The value of what Chris and his team have put together including the automation using ConnectWise and JoomConnect will keep it manageable and traceable, while returning huge value.