The IT Guy Has Changed

IT support is a must for the modern business. Whether you have an internal IT administrator, a team of technicians on staff, or you outsource your management, you need to ensure that your business has the support and service needed to keep your business’ technology running efficiently. 

The technology that organizations use for business hasn’t really changed much over the past few decades unless you count the emerging technologies that some organizations have rolled out recently such as AI tools and dynamic IoT technologies. In this week’s blog, we will go over how organizations have shifted their IT support structure to get more value for their business.

A Little Background

For decades businesses that depended on technology had three options: They could hire technology professionals to help deploy tools and manage the organization’s technology; they could wait until their technology breaks and get it fixed by an outside break/fix vendor; or they could just have their regular employees troubleshoot problems as they arise. Let’s go through each option to see why demand has grown for affordable outsourced IT support.

Hiring Internal IT Professionals

This option is still used by a lot of organizations. Frankly, if your organization can afford it, it is never a bad idea to have an internal IT professional at the ready to help you fix problems, create strategy, and onboard new tools. But, there's the rub: can you afford it? The average IT technician makes over $50,000 per year, with some with years of useful experience getting paid 50-to-100 percent more than that. It can be a major expense to hire new IT talent and even then you only have one person handling all the technology issues. It can be a bit much.

Waiting for Technology to Break

This was the preferred method for many organizations for years. Basically, technology will work great for a while, then it will break. It isn’t much different today. Once there was a broken computer/printer/router etc., you would take it to a break/fix vendor and then get it back in the rotation after a few days away. This seems reasonable, until you take into consideration the money you aren’t making as you wait to get your technology back. Downtime can cost any business a lot of money, and do so very rapidly. By waiting to get your technology back, you are basically succumbing to the downtime your company has to deal with. No good.

Employee Troubleshooting

Probably the riskiest strategy of them all is to allow your staff to troubleshoot problems on their own. This not only will surely cause a lot of downtime, but it will likely have lasting impacts on your business’ ability to effectively do the things it needs to do to generate revenue. This subset of businesses is the most likely to have devastating technology issues bring down their whole company. 

A Better Strategy

For the past decade many businesses have taken advantage of a better strategy: Managed IT services. This service effectively replaces your IT management strategy with a team of technicians that work remotely to manage your business’ IT with state-of-the-art monitoring and management software. The benefit of this is to have your technology constantly monitored for threats and underperformance so that technicians can fix issues with these systems before they can become profit-sapping problems. 

This form of proactive IT management is only one of the numerous beneficial services that come with a comprehensive managed IT services contract. Some of the other features include:

• Expert technicians - You know those technicians making $80-to-$100K per year because of their field experience? Those are the level of technicians that typically run proactive services at managed IT service providers. You will get to work with a team of technicians and consultants that know how technology fits into your business, and what needs to happen to get it to that point. 
• Budgetable monthly payment - With Managed IT, you know exactly how much your technology support costs are beforehand. 
• Vendor management - You may be surprised just how much time away from your business your vendors cause you to take. Knowledgeable consultants can manage your IT vendor relationships for you to ensure that you have a professional perspective working for your business.
• Backup and Disaster Recovery - The BDR service backs up your company’s crucial data and applications to ensure that if something goes wrong, you have an up-to-date backup of the data you need to keep your business running.
• Hardware support - If something goes wrong and our technicians can’t fix it remotely, we will come onsite to ensure that your hardware is fixed and you can get back to business fast. 

The whole point is that managed services providers do things remotely and proactively so that you don’t have to see massive maintenance costs. If you would like to learn more about getting your business the technology support and management it needs, give Directive a call at 607.433.2200.