Smart Businesses Encourage Their Staff to Get Computer Support

This one is for all of the business owners, C-level executives, directors, and office managers throughout Otsego, Delaware, and Chenango county. I think your intentions are pure, but you might be doing something at work each and every day that is the equivalent of shooting yourself in the foot.

Let Your Employees Get Technical Support

From business owner to business owner—I get it. I don’t want to be surprised with a bill from a vendor because someone racked up additional charges. 

It’s not even so much the money, it’s the fact that I feel like I need to go and hunt down what happened, you know?

I need to investigate—have accounting look into it, talk to the person who requested it, talk to their manager, and justify everything in my head when I’ve got more important things to do. 

And then of course, I start thinking, “well, why didn’t we just prevent the issue in the first place?” That gets the gears turning and we lay out an action plan and make any necessary changes.

That’s all well and good, but as you can probably tell, it’s a lot of time and effort, and these are instincts I think a lot of C-levels act on. There’s a problem, and you look for the end-all solution to prevent it from happening again.

That’s a great practice, and brings me to my point:

Your employees should just be able to solve their own problems as they occur. There shouldn’t be a gatekeeper, whether it be stopping the employee from incurring a charge from tech support, or simply an office manager who couldn’t care less about how many times a day someone’s computer crashes.

“Well, That’s Easy for You to Say—You’re Oneonta’s Computer Support Company!”

If you haven’t done a lot of business with Directive, you might not know this about us, but we can bundle support requests into our service. You see, we’re not your typical computer repair company. We work with businesses and local organizations to proactively manage and support their technology. It’s much less about needing to call us when something goes wrong, and more about having us make sure every precaution has been taken to avoid things going wrong in the first place.

That doesn’t mean your staff won’t need help, though. If someone needs assistance in Outlook, or can’t log into the VPN, or their computer is doing something funky whenever they try to open a PDF, we can be right there to assist. Because we’re so intimate with your business and its network when you are one of our managed clients, we can usually solve problems like these quickly and effectively. As long as the user and the devices in question are covered under the contract, it only makes sense for us to support anything needed that falls under that scope.

Not everybody like us treats it that way, of course, and that’s why a lot of businesses are hesitant about letting their staff loose when it comes to technical support. For most IT companies, especially in the area, that can get expensive very quickly. For us, much of it falls under the contract, and we would definitely work with you to let you know if something didn’t.

Don’t Be the Technical Support Gatekeeper!

You shouldn’t get in the way of your staff, especially when they are just trying to do their jobs the best they can. Sometimes, that involves getting support for problems they bump into.

Plus, modern-day security threats are much trickier than they used to be. We’ve been working with a handful of our clients to always hit us up if they think they get a suspicious phishing email. These types of emails can sometimes trick their way past spam protection and filters, and just giving your end-users the ability to ask a technology expert if something is legit or not can save a business from risking everything.

Let’s talk about how we can change the way your company uses and looks at technology. Give us a call at 607.433.2200 to ask us about how we can support your entire business and help you get more from your IT.