What is Managed by a Managed Service Provider

Businesses have a lot of technology to manage. While some organizations have an in-house IT department to manage it, many small businesses are limited due to location factors, budget concerns, and countless other variables. In the past, organizations would turn to break-fix IT management for all of their technology issues, but trends in IT maintenance have given rise to a more popular and more sustainable way for small businesses to get the technology maintenance and management they need.

Break-fix IT management was largely considered a waste of resources, as it would mean your organization was waiting until your technology was already failing before seeking assistance. This would mean experiencing downtime while waiting for someone to resolve the issue, which further adds to the cost of the incident.

Preventative managed IT provided by a managed service provider, or MSP, is the better alternative, as it means you are effectively preventing IT issues from becoming problems in the first place. What this does is that it mitigates the possibility of downtime, along with all of its expenses. The problem is that this kind of IT isn’t possible unless you have a team dedicated to making sure that your technology is operating as intended.

Outsourcing this responsibility to a managed service provider is a great way make up for a deficit in your IT management. Some of the services offered by a managed service provider include, but are not limited to:

• Server hosting
• Cloud hosting and management
• Data backup and disaster recovery
• Email hosting
• Network maintenance, monitoring, and management
• Security monitoring and deployment
• And more!

Simply put, a managed service provider manages anything technology-related you want them to. Whether it’s something as complicated as deploying a new software or hardware solution or a task as simple as setting up an email account, you can bet that any managed service provider will be able to provide stellar assistance with any of your business’ technology issues. In many ways, a managed service provider is a company that provides even further solutions, as you’re leveraging the expertise of trained, professional IT technicians who understand fully the amount of trust you are placing in them to manage your technology behind the scenes.

Directive can be the managed service provider that is right for your business. To learn more about the services we offer, reach out to us at 607.433.2200.