Remote Monitoring and Managed IT, and the Impact it Has on Small Business

With more people than ever working from home, their ability to receive the support they need to keep their devices in top working order is crucial. As a result, many businesses have turned to managed IT service providers to maintain their employees’ computers. MSPs like us utilize a tool called remote monitoring and management software (RMM). Let’s discuss what it is and why it is so useful for managing your company’s IT. 

Consider the following scenario from the perspective of one of your employees:

You’re working from home, trying to get your tasks done for the day. There’s still plenty to do on your schedule, and you’re swiftly approaching deadlines for many of your responsibilities. Suddenly, your trusty laptop starts crashing, and try as you might, you can’t seem to get anything working.

So, what do you do?

This is obviously a challenging situation on numerous levels. Not only are you unable to get any work done, you’re also isolated away from whatever support resources are usually present in the office. As a result, any issues you may encounter are made much more challenging to resolve.

However, this fortunately doesn’t have to be the case.

By working with a managed service provider like Directive, you can benefit from the improvements that modern solutions can provide to the IT support process. Rather than encountering a problem and waiting around for it to be fixed, you can continue working, confident that the MSP has any challenges handled.

Using the technology at our disposal, we can remotely keep track of your computers, even while your workforce is working remotely. Should an issue arise, our team of trained IT professionals will detect it and do everything within their considerable abilities to mitigate it. Often, we can have the issue sorted before you even realize that one was present, all thanks to our use of remote monitoring and management software.

Of course, to leave the benefits at that would be to sell an MSP short. In actuality, the nature of remote monitoring and management can provide a much wider range of benefits, such as:

• Low-profile RMM solutions can be configured ahead of time and installed in the background, doing even more to preserve productivity. Once installed, our software can help protect the data of both your clients and your employees by ensuring that critical patches are professionally installed, and that a technician is always just a few clicks away.
• The management portion of our software can be used to attend to assorted support matters beyond troubleshooting, enabling us to install and manage the software that your users will need, such as VoIP (Voice over Internet Protocol telephony), productivity solutions, and other business-essential tools.

At Directive, we can assist you with all of your IT needs, regardless of where your employees are currently stationed, enabling your team to accomplish more during a time that would once have made work impossible. To learn more about our services, give us a call at 607.433.2200.