Help Desk Support Benefits Small Business

Technology support can be one of the major pain points for businesses, and it’s not something that your organization wants to invest in without thinking about the details. Technology support as a service has a lot to offer when compared with the break/fix method. We’ll help you make the right decision by explaining why remote IT services are a major benefit for any business.

Remote Support: Is It Better?
One of the biggest expenses that comes from looking for IT help is onboarding new technicians, and hiring good ones isn’t cheap. This is why so many small businesses just forego technology maintenance and support in favor of saving that extra money for expenses that can directly influence their profits. Unfortunately, this method goes against every best practice in technology maintenance out there. If you forget about it for too long, you risk security and operational deficiencies that could cripple your business in the long run.

More than this, however, is the lack of IT talent in certain regions. Sometimes a company is located in a place where there aren’t individuals with the necessary qualifications to meet your specific needs. When you hire a third-party organization to manage your IT, you aren’t necessarily limited by your location, and it’s all thanks to remote IT support. While you might not have an in-house IT department at the ready at all times, you do have a remote team working day and night to keep your IT in proper working order.

Help Desk Support
Normally, small businesses would have to pay a local technician to come and fix their broken or malfunctioning IT, as they cannot afford to hire internal technicians to do the work for them. This kind of support isn’t ideal, as you’re seeking out support following a breakdown rather than preventing it outright through preventative maintenance. While managed IT can do a lot to help your business through preventative maintenance, sometimes your employees will need a little extra help to get them through the day.

Help Desk support gives your employees a single point of contact for all of their technology support needs. If they are having trouble logging in to their account, the help desk is their go-to contact. If they are experiencing technology troubles of any kind, again, the help desk can get them back in action. It prevents technology troubles from derailing your employees’ productivity in a way that no other solution can.

If your company would like to take advantage of a quality help desk support team, look no further than Directive. To get started, reach out to us at 607.433.2200.