5 Factors When Shopping for Upstate New York IT Support

Are you looking for a new computer service provider? Deciding on a company to handle your technology is a choice that carries a little more weight than let's say, switching your cable provider. You are essentially giving this new computer company access to all of your company's sensitive information. No pressure!

Beyond just fixing issues, a computer service company needs to be good at providing you with solutions to improve your business. We have 5 key points for you to look for when making the big decision of partnering with a new company. Out of all of these solutions, keep in mind the most important one: finding a company that works hard for your success.

Do They Focus on Businesses?

A business-focused IT support company is built to take your success to the max. A company that handles residential customers will treat you like a customer, sending you to the back of the line. You have a business to run, your time is important. A business-focused computer company gets this, they operate in the same business world that you eat, sleep, and dominate in everyday. At Directive, we know the ins and outs of business continuity because it is our highest priority.

Establish a Relationship

The information on your computer network is extremely sensitive. This information includes: company financial documents, employee personal information, and stored customer data. Your customers give you their information with the expectation that you will keep it safe, they trust you, and you need a service provider that you can trust. Interview and build a relationship with your potential IT support company, use the same mindset you would when interviewing a new accountant.

Ask for References and Testimonials

It is important to find a computer support company that has proven integrity with its clients. This is worth investigating, dig around and read client testimonials found on the company's webpage, it is a bad sign if they do not have testimonials posted. It is also a good idea to call existing clients, and ask them to honestly relay their experience to you. An IT support company with integrity will be happy to give you references, it is a red flag if they baulk at this request.

Drill Them - Do They Understand Your Business?

Having a knowledgeable computer service company advising your technology purchases is a huge money saving asset. You need an IT Support company that knows your technology needs and can offer a variety of options and solutions that are right for you. Otherwise, you can end up working with a vendor who might be trying to offload extra inventory. At Directive, we want to improve your business practices and strengthen your bottom line, we will work hard to find the right solution for your business goals and budget.

Maintenance and Backup Solutions

A company that only fixes problems falls short of your needs. Big problems can be prevented by maintenance, and you need a company working 24/7 to maintain your network. A company that monitors your network around the clock can catch and fix problems, oversee system updates, and set up a backup solution. You also need a company to provide the most secure backup solution on the market, one that doesn't just store your data, but can recover it with zero downtime. DirectiveSHORT can provide you with solutions that cover all of these options.

We at Directive work hard to meet these five points. Call us at 607.433.2200 and we will be delighted to work with you and discover the solutions that are best for your business.