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Get IT Help Now | 607.433.2200

Saturday Nov 23rd, 2024

Directive

Your IT Infrastructure Is Our Priority

Don’t wait any longer. Get started today!

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Customer Support, Available 24/7/365

These forms are designated for existing Directive clients. Please fill out the appropriate form and click submit. A support ticket will be automatically generated in our system and we will contact you with any additional questions. If you require immediate assistance and cannot wait for a call back, please call our office at 607-433-2200.

General Request (non-urgent)

General Request (non-urgent)

Please wait, we are processing the form !!

Impact of Situation *

Attachment

Critical Request

Critical Request

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Quick Summary *

Describe the problem: *

Account Credential Submission

Account Credential Submission

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Your Name: *
Your Business Email *

Section B: Account Login Information
Section C: Social Profile Logins (i.e. FB, Twitter, LinkedIn).
Section D: Website Login Information

Username:
Account PW:

2FA Security Key
Email for Account:

URL/Portal Link:
Port Number

API Key/Token:
Customer Pin:

Customer Code

Hootsuite Login:
Hootsuite PW:

Facebook Login:
Facebook PW:

Twitter Login:
Twitter PW:

LinkedIn Login:
LinkedIn PW:

Website Admin URL:
Admin Username:

Admin PW:

FTP Address:
FTP Username

FTP PW:
FTP Port

Domain Transfer Code:

User - ADD

Please wait, we are processing the form !!

Your Business Email *

Your Name *

Employee Information:

First Name *

Last Name *

Title *

Supervisor/Manager *

Start Date *

Department *

Email address for new user *

Employee's Work Phone

Employee's Desk Extension

Employee's Work Cell Phone number

Where does the new employee need to be setup?

Desk Location

Use a new or existing computer? *
Need a new system - Desktop w/ 2 Monitors
Need a new system - Desktop w/ 1 Monitor
Need a new system - Laptop w/ 2 Monitors & Docking Station
Need a new system - Laptop w/ 1 Monitor
Need a new system - Laptop
Use existing
Not applicable

If using an existing system what is the system name?
?
I.E - FRONTOFFICEWIN10

Special notes about Computer System

Does the user need a phone? *
Yes, physical phone
Yes, soft phone
No

Remote Access User *
Yes - user will need VPN access
No - they work in the office only with no remote access

Software Needs:

Additional Instructions

Do you have a custom New/Change User form? You can upload it here:

User - REMOVE

Please wait, we are processing the form !!

Your Name

Your Business Email

General information

Name of employee who is/are leaving: *

Email address(es):

Date access will be terminated: *

Specific Time?

Email Account Options

Should their email be forwarded? *
Yes (proceed to next question)
Convert to a shared mailbox, no autoresponder
Convert to a shared mailbox, with an autoresponder
No, do not forward at all

If yes to email forwarding, who should forwarded emails be sent to?

If yes to a shared mailbox, who should have access to it?

How long should this users email be forwarded?

User Document(s) Options

Does anyone need access to their documents?
Yes
No

If yes, whom?

Other security issues

Did/does the departing employee have company data stored on any personal devices (laptop, phone, USB key, home computer)? Describe

Did/does the employee have access or passwords for any other accounts at the company (servers, other user accounts)? Describe:

Did the outgoing employee ever have access to the internal systems via remote access (please note we will be checking anyway):
Yes, this user did have remote access
No, they were never granted remote access

Anything else we should know? *

Do you have a custom New/Change User form? You can upload it here:

User - CHANGE

Please wait, we are processing the form !!

Your Name *

Your Business Email *

Move Details

Employee Name *

Requested Date of Move *

Can this move be performed during office hours? *
Yes
No

Where is this user being moved to? *

Please check all of the items that apply to your move and provide all information requested:

Computer System
Local Printer
Scanner or other peripherals (Specify in comments section below)
Telephone

Comments or instructions concerning the movement of your equipment.

Additional Instructions

Network Device MAC Approval Request

Network Device MAC Approval Request

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Your Name
Your Business Email

Who is the device onboarding for
Need by Date *

Device MAC Address *
?
A MAC address is assigned by manufacturers and embedded into the device's network interface card -- it's permanently tied to the device, which means that a MAC address cannot be changed. The MAC address is listed as series of 12 digits across six pairs (00:1A:C2:7B:00:47, for example).
Hardware Type *

Make of Device *
Model Number *

Operating System (if applicable)
Serial Number

What SSID (WiFi) network is this connecting to?
Location of work to be performed *

Purpose for Use *
Image of Device and or MAC Sticker

Read Statement Below and Check ALL Boxes Next to Each Section: *
I understand the networking device(s)/software cannot be brought into or utilized without approval. \r
I understand the network device(s)/software may not be plugged/uploaded into any company owned systems without approval.r
I understand that IT will reject this form if any of the information is incomplete for the onboarding device and or if any of these checkboxes are missed.

General Hardware Request

General Hardware Request

Please wait, we are processing the form !!

Mobile Application Downloads

Mobile Application Downloads

Install Duo

Duo

Install 247

247

Install Keeper

keeper

Install Outlook

Outlook

Install teams

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Email: info@directive.com

330 Pony Farm Road
Suite #3
Oneonta, New York 13820

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