How to use eFax
Sending eFaxes via Service
eFaxes can only be sent from the email account that was specified to the fax number. If the email address on the number needs to be modified, it can be done by contacting IT support, or if you are an admin you can change it from the fax.directive.com webportal.
In some cases, you may be set up with a “Shared” mailbox to send from for your faxes. Depending on your case, you may need to change the “from” address for your email to the shared mailbox.
You can SEND faxes via Email by using the following format: NPANXXXXXX@faxtrunk.com (where NPANXXXXXX is the 10 digit fax number you want to send to)
Attach your document to the email (formats accepted are .PDF, .DOC, .DOCX, .RTF)
Receiving eFaxes via Service
When the fax is received, the fax is converted into an email with an attachment and sent to the designated email address that was assigned the fax number.
Depending on your company's policy, faxes may be processed and deleted immediately by you from the shared mailbox/group, or they may be sorted into the appropriate folder/sub-folders.
A copy of the faxed attachment should appear in the View Faxes section under the Fax tab in the fax.directive.com portal.
